“12 Critical Questions
You MUST Ask Before
Hiring Any IT Provider”


If You Depend On Your Computers To Run Your Business, This Is
One Report You DON’T Want To Overlook!


This report explains in simple, plain english terms what you need to look for when
outsourcing your IT support, as well as cost-saving strategies, insider tips and 16 revealing questions
you MUST ask any computer consultant before giving him access to your computer network. If your
current guy can’t answer a confident “Yes” to all 12, it might be time to look for someone else.


You’ll discover:


The single most expensive mistake most small business owners make when hiring IT
consultants.

The surprising reason most small businesses fall victim to sub-standard support.


What some IT consultants are doing to take advantage of business owners, and how to make sure
you’re not one of them.


How to avoid expensive computer repair bills and get all the computer support you need for a
low, predictable cost, without committing to a long term contract.



I’d be willing to wager a bet that your computer network, and the
business critical data it contains, is not nearly as secure as you think it is. How do I know?


Because over and over again I’m absolutely SHOCKED by the incompetence and irresponsibility we discover when we audit most business networks. In the bulk of the computer networks I review, we find faulty
or non-existent backups, security loopholes, non-existent reporting and flawed systems that simply cost more
to maintain and don’t serve the key needs of the business.


Plus, not a week goes by where we don’t get a “911 call” from a business owner with a major

technical calamity that COULD have been prevented. Why do so many businesses pay for

substandard computer support? Simply because they don’t know that “IT Is A Process, Not A Project” and their current IT consultant makes more money because of it.


That’s why we wrote this report for all the business owners in our area to EDUCATE
them about what to look for in an IT company. Quite honestly, we're shocked at the oversights and
sloppiness of most self-proclaimed “experts” and want to see the bar raised. Below you’ll find a
mini stress-test you can use to determine whether or not your network really IS being supported properly.








If your IT People don't score a “yes” on every point, you could be paying for substandard

support AND be wide open to a very expensive, very frustrating computer disaster:


Do they answer their phones “live” and respond to support issues promptly?
Can you Text them? Email them and get an answer?

Do they INSIST on monitoring an offsite as well as an onsite backup, or are they letting you rely
on outdated tape backups?


Have they maintain a written, network documentation detailing what software licenses

you have, critical network passwords, and hardware information, or are they the only person with
the keys to the kingdom?”


Do they consistently (and proactively) offer new ways to improve your network’s performance,
or do they wait until you have a problem to make recommendations?

Kansas City Computer
Do they explain what they are doing and answer your questions in terms that you can understand
(not geek-speak)?


Do they complete projects on time and on budget, or does every project end up taking longer and
costing more than you expected?
Kansas City Computer Dealer

Do they install Remote Support Systems at No Charge?

Do they build solid working relationships with your staff? Or are they “just the tech guy” that shows up after a call?

Do they back up their work?

Kansas City Computer Repair
Do they work with you to fix your problems, improve your systems, and work on an incremental path? Or do they insist on “the big expensive project”?


Do you have to manage their progress on projects, or do they provide frequent updates, status
reports, and follow-up calls and e-mails?
Kansas City Computer Consultant

Do they offer flat-rate or fixed-fee project quotes, or do they give themselves a wide open

playing field with “time and materials” for non-maintenance projects?


OPENRSM believes that You Deserve Better. That “IT Is A Process, Not A Project” and that by helping our friends and customers implement solid IT processes they will become more profitable, reduce costs, and by extension we will all prosper.